The aftermath of Title 42 came with challenges in connection to a mobile application by U.S. Customs and Border Protection called CBP One.U.S. officials advised migrants to use the application in efforts to help schedule appointments at ports of entry.Immigration officials stated many have experienced issues with the application from limited amounts of languages provided, Wi-Fi issues and lack of phone access among other issues.”As we’ve seen, it’s been crashing repeatedly and times out. People have the right to seek asylum under both domestic and international law. Requiring people to use this app that is glitchy, that is not working while they have to stay in Mexico near those ports of entry for two weeks is dangerous,” New Mexico Immigration Law Center’s staff attorney, Taylor Noya, said. “This requires people to have a smartphone. With the level of sophistication needed for this application, it requires them to have data or internet.””Then, of course, navigating an app in a few languages that are available is going to be prejudicial to people who don’t speak it,” Noya added.U.S. Customs and Border Protection Chief Operating Officer Blas Nuñez-Neto said, “We’ve been saying for some time the weeks leading up to and right after the lifting of Title 42 were going to be challenging. There’s no requirement that someone have a phone. People can use other people’s phones to make an account and to use the CBP One app. We’re seeing NGOs and shelters at the border providing tablets and phones that people can use to make appointments.””Without this app, there’s just no way we’d be able to process a thousand people a day through our land, border ports of entry. So, we understand some of those concerns. Again, we’ve been working to overcome them. “Anybody who has a really exigent reason to come will be able to line up at a port of entry and come in through the traditional means. They just may have to wait for a really long time because our capacity to process people at the borders is limited,” Nuñez-Neto added.View information on the ‘CBP One’ app here.
The aftermath of Title 42 came with challenges in connection to a mobile application by U.S. Customs and Border Protection called CBP One.
U.S. officials advised migrants to use the application in efforts to help schedule appointments at ports of entry.
Immigration officials stated many have experienced issues with the application from limited amounts of languages provided, Wi-Fi issues and lack of phone access among other issues.
“As we’ve seen, it’s been crashing repeatedly and times out. People have the right to seek asylum under both domestic and international law. Requiring people to use this app that is glitchy, that is not working while they have to stay in Mexico near those ports of entry for two weeks is dangerous,” New Mexico Immigration Law Center’s staff attorney, Taylor Noya, said. “This requires people to have a smartphone. With the level of sophistication needed for this application, it requires them to have data or internet.”
“Then, of course, navigating an app in a few languages that are available is going to be prejudicial to people who don’t speak it,” Noya added.
U.S. Customs and Border Protection Chief Operating Officer Blas Nuñez-Neto said, “We’ve been saying for some time the weeks leading up to and right after the lifting of Title 42 were going to be challenging. There’s no requirement that someone have a phone. People can use other people’s phones to make an account and to use the CBP One app. We’re seeing NGOs and shelters at the border providing tablets and phones that people can use to make appointments.”
“Without this app, there’s just no way we’d be able to process a thousand people a day through our land, border ports of entry. So, we understand some of those concerns. Again, we’ve been working to overcome them. “Anybody who has a really exigent reason to come will be able to line up at a port of entry and come in through the traditional means. They just may have to wait for a really long time because our capacity to process people at the borders is limited,” Nuñez-Neto added.
View information on the ‘CBP One’ app here.
